Network Engineer
Network Engineer | Ahmendabad | 2-7 years
IT/ Computers - Hardware | Network Engineer
Troubleshoot product related issues and escalate to Customer Engineering team for resolution.- Handle escalations and technically complex customer reported cases of Sophos products. Take the ownership of the cases and drive them until issue/s are completely resolved and the customers are satisfied with the resolution.- Product configuration or guiding customer as how to configure specific feature.
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